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Refund, Return and Cancellation Policy


Returns and Exchange of any product is only possible under the following conditions and by way of a credit note.


We closely inspect every piece of merchandise that leaves our office. If you feel your merchandise is damaged, you must let us know within 5 working days of receipt of goods. A full account credit will be applicable for damaged products. Items cannot be returned on grounds of color, choice or handwork.


If the item you received is not what you originally ordered, please write to us with your order number and name, within 5 working days of receipt of goods. We shall ship the merchandise you requested for, as soon as we receive our wrongly sent merchandise in its original form and packaging.



  • All items to be returned or exchanged must be unused, unworn, and undamaged by you. We will not incur shipping or insurance charges on merchandise that is cancelled.

  • The merchandise is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

  • The cost of returning the merchandise to us is your responsibility.

  • The returned good must contain on labels, tag, receipt and other packaging with which the goods were sent to you. VGroot reserves the right to refuse return or exchange in case of missing packaging.

  • All returns will only be on credit basis. A credit note will be sent to the email address provided by you.

  • This amount will exclude shipping and handling charges. Exchange can only be in the form of repurchase via the credit note.

  • We do not accept returns on specially ordered and customized items under any circumstances since all items have been customized as per your request and post your approval.

  • If you do wish to modify your order, please inform us as soon as possible. We will make every effort to accommodate your request. However, once an order has been submitted we cannot guarantee the purchase can be modified.



VGroot reserves the right to refuse/cancel any order. VGroot at its sole discretion may cancel any order(s):

i. If it suspects a fraudulent transaction, or

ii. If it suspects a customer has undertaken a transaction which is not in accordance with the Terms of Use or

iii. For any reason outside the control of the DGH including causes for delivery related logistical difficulties.

Refund/cancellation policies applicable in the following conditions:

a) In case, the buyer cancels the order online before the product has been shipped, the entire order amount will be refunded.

b) In case the item ordered has been shipped but has not yet been delivered to the buyer, the order can still be cancelled online. Total order amount after deduction of shipment and handling charges will be refunded. The refund will be processed, once NDR receives the originally ordered item back intact from the courier.

c) However, the order once delivered cannot be cancelled in any case.

d) In case there is an option for online download of data than cancellation will not be possible

e) In case of failed transactions or double realization of account for the same order, the total deducted amount will be refunded.

f) In case of cancelled order/failed transactions, the bank/card transaction charges of the buyer, if any, is likely to be forfeited

g) VGroot offers no guarantees whatsoever for the accuracy or timeliness of the refunds in the buyers card/account

h) In case of part cancellations, the amount refunded will be corresponding to the part cancellation

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Return and Refund Policy: About
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